Information regarding payments issue on ChessBase India Shop

Issue: Related to payment failure

Time of occurrence: Late hours of 15th July till evening of 16th July (IST)

There was a payment-related issue on our website, leading to payments failing and orders being unsuccessful.

We have fixed this issue now and all payment methods are now working, including UPI. (In case you are still facing any issues, please reach out to us at support@chessbase.in.)

Also, customers for whom the order was unsuccessful but the amount got debited, please reach out to us at support@chessbase.in with your transaction details. 

We are still investigating those transactions and will get back to you with a resolution for your order as soon as possible. Thanks for your understanding.