Shipping policy
Software Products
All software products are delivered digitally. Once your payment is successfully processed, you will receive the following instantly via email:
- Serial key
- Setup files
- Installation procedure
Please ensure you provide the correct email address during checkout, as the serial key and files will be sent to that email address instantly upon successful payment.
Physical Products (Books, Chess Sets, etc)
These will be shipped to your address via third-party courier partners. Delivery timelines are as follows:
- Standard Delivery (India): 7–10 business days
- Express Delivery (India): 2–5 business days
- International Shipping: Estimated 2 weeks (may vary based on destination and customs)
You will receive a tracking link via email once your order is dispatched.
Important Note on Country Restrictions:
We sell softwares and most of our physical products only in the following 11 countries:
India, Bangladesh, Nepal, Bhutan, Maldives, Sri Lanka, Thailand, Indonesia, Pakistan, Malaysia, Philippines.
If you belong to one of these countries but reside elsewhere, please reach out to us at support@chessbase.in, and we will assist you.
Also, we have a group of high-quality products that we sell globally, you might want to check those out here.